CONTACT US
☎ +1 888-328-5111
✉ Service@mondawe.com
Business Develop:
✉ Service@mondawe.com
Business Develop:
✉ Hi@mondawe.com
Business Hours:
Monday - Friday
10:00am to 5:00pm (EST)
At Mondawe, we want you to be completely satisfied with your purchase. Our Return and Refund Policy is designed to be clear and straightforward.
You have 30 days from the delivery date to return eligible items. Please note that items requiring assembly cannot be returned unless they have quality issues. We only sell brand-new products; we do not offer second-hand items.
Please check items within 48 hours of receipt and report issues promptly. We offer refunds, exchanges, or replacements within 30 days. After 30 days, we cannot accept refund requests.
Email us at service@mondawe.com with your order number, clear pictures or videos of the product and packaging. We usually respond within 1-3 business days.
Once approved, we'll provide a return label and address. FedEx is our preferred shipper. Refunds will be processed within 3 business days after receiving the returned goods and will be credited to the original payment source.
Mondawe Inc. covers return shipping costs for:
Note: Items must be in their original packaging for a full refund.
Customers are responsible for return shipping costs in cases such as:
You can cancel your order for a full refund before it ships. Once the parcel is shipped, it will be processed as a return.
If you have any questions about Returns and Refunds, please email us at service@mondawe.com, including your order number. We're here to assist you promptly because your satisfaction is our priority!